Head of CRM, Metodologia e Gestione Campagne, Crédit Agricole Italia
Since 2001, I have been sailing between statistics, complex projects, Big Data and marketing brushstrokes.
Management of people and numbers always with a strong focus on business and innovation.
In Intesa Sanpaolo, my goal was to transform insights into concrete actions. I lead targeted campaigns, far from monotony and repetitiveness, stimulating internal (c-level) and external customers, anticipating and satisfying their needs.
Areas of expertise: Big Data, Competitive analysis, Client Knowledge, CRM, Contact Strategy, Campaigning Manager, Customer Intelligence, Business Model, Customer Journey